Frequently Asked Questions

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  • Medical practice owners, office managers, front desk and billing staff, and anyone training a new team member. Each track is built for a specific role, so you can start with the one that fits.

  • No. Lessons are useful whether someone is brand new or wants a refresher.

  • Training is often scenario-specific. You may not need a particular lesson until the day that situation shows up. A subscription lets you and your team come back and look things up whenever you need them, and you get new lessons as we add them. Subscriptions start with a three-month minimum, which gives you enough time to work through the material and see how it fits your team.

  • You can cancel from your account after your three-month minimum is complete. You’ll keep access through the end of your billing period.

  • Your progress saves when you click the Complete and Continue button at the end of each lesson. If you close the page or move to another lesson without clicking it, that lesson won’t be marked complete and your progress won’t be saved. Make a habit of clicking it every time you finish a video, and you can pick up right where you left off.