Privacy Policy

This Privacy Policy explains how Omni-360 ("Company," "we," "us," or "our") collects, uses, discloses, and protects information when you visit or use this website and its training content (the "Site" or "Service").

By using the Site, you agree to the collection and use of information as described in this policy.

1. Information We Collect

1.1 Information You Provide Directly. When you create an account, purchase a subscription, or contact us, we may collect:

  • Name and contact information (email address, phone number, mailing address)

  • Practice or organization name and job title

  • Payment and billing information (processed by our third-party payment processor, see Section 4)

  • Any information you submit through forms, support requests, or scheduling tools

1.2 Information Collected Automatically. When you use the Site, we may automatically collect:

  • Log data such as IP address, browser type, device information, and pages visited

  • Usage data such as which videos or modules you access and your progress within the Content

  • Cookies and similar tracking technologies (see Section 3)

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your account and subscription

  • Process payments and send billing communications

  • Provide access to training Content and track completion or progress

  • Respond to support requests and communicate with you about your account

  • Send updates about new Content, features, or policy changes

  • Maintain the security and integrity of the Site

  • Comply with legal obligations

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how the Site is used. You can adjust your browser settings to refuse cookies, but some features of the Site may not function properly without them.

4. Third Party Service Providers

We use third-party providers to operate the Site and deliver Content, including:

  • Squarespace for website hosting and member account management

  • Acuity Scheduling for booking consultations or appointments

  • Synthesia for hosting and delivering video training content

  • A payment processor for handling subscription billing

These providers may collect or process information on our behalf in accordance with their own privacy policies. We encourage you to review the privacy practices of these providers.

5. How We Share Information

We do not sell your personal information. We may share information with:

  • Service providers who help us operate the Site, as listed in Section 4

  • Legal or regulatory authorities where required by law, subpoena, or legal process

  • A successor entity in the event of a merger, acquisition, or sale of assets

  • Other parties with your consent

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account information as described in Section 8.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information, subject to legal and contractual obligations

  • Opt out of marketing communications by using the unsubscribe link in any email

To exercise any of these rights, contact us at help@omnircm.com.

9. Children's Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. International Users

The Site is operated in the United States. If you access the Site from outside the United States, your information will be transferred to and processed in the United States, which may have different data protection laws than your home country.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of the Site after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

If you have questions about canceling your subscription or this policy, contact us at: Omni-360, 627 2nd Ave S, Great Falls, MT, 59405 ,help@omnircm.com, +1 (406) 770 - 2592